You are not required to create an account in order to make a purchase. By creating (or using) an account during the purchasing process you will have 3 things made easier for yourself:

· keeping track of your order's delivery status

· changing or canceling the order

· making future purchases

You can use all major credit cards (MasterCard, Visa, American Express), PayNow QR code payment or Paypal to make a payment.

For your maximum security, we do not store any payment information with us. All payment processing is done securely by our payment processor. In addition, we use SSL to encrypt all data exchanged between you and our
server.

All exchanges are done in our retail stores:

1. Hopla! Kids Shoes @ Cluny Court, 501, Bukit Timah Road, Cluny Court #02-23

2. Hopla! Kids Shoes @ United Square, 101 Thomson Rd, #01-57

3. Hopla! Kids Shoes @ i12 Katong, 112 East Coast Road, #02-19(03),

Exchange for Native shoes are only done in our United Square and i12 Katong stores. For exchanges, customers can choose to exchange for a different model, size or colour, depending on stock availability. However, we cannot guarantee that any particular size, style or color will be available at the time of exchange. You can send us a Whatsapp message to 67174811 before visiting to confirm we have your desired model in store. No exchange on sale items.

We do not offer refunds.

Our primary delivery partner is NinjaVan. Occasionally we will send some orders using Singpost.

For orders under S$79 delivery rate is only S$3.90. For orders over S$79 courier delivery is free of charge.
Delivery fee is non-refundable.

Please do not reply to our order confirmation email. Instead, kindly send us a WhatsApp message at 67174811

Normally you should receive your order within 2 - 5 working days. We do
not send orders on Saturdays, Sundays and public holidays. Please note that ordering around busy public holidays such as Christmas or Chinese New Year may delay your order.

Our courier service will make three attempts to make a delivery. If all three attempts are unsuccessful, you order will be returned to us. After we receive the parcel, your product will only be available for self-collection in one of our retail outlets.

Placing your order around busy public holidays such as Christmas or Chinese New Year may delay your order. This is due to factors beyond our control.

We ship to the following countries:

• Malaysia. 35 MYR, courier delivery, lead time 10 days 

Leather shoes or sandals are not washable. Please read our article on How To Care For Leather Shoes.

Yes, some of our shoes have pigskin leather inner lining and/or insole
cover. Please refer to individual product information. Pigskin leather is commonly used as inner lining in shoes because of its breathability, softness, flexibility and durability.
Brands that do not use any pigskin: Pablosky, Bibi, Keen, Cienta, Victoria, Native Shoes.

No, the term "anti-slip" does not guarantee that the shoes will be
completely non-slippery under all conditions. It does mean that the
shoes have been designed with certain features, like specific sole
materials or tread patterns, that aim to reduce the risk of slipping on
various surfaces, particularly those that are wet or smooth. However,
factors such as the type of surface, presence of substances like oil or
soap, and the wearer's gait and balance can still contribute to
slipping. Thus, while anti-slip shoes can significantly decrease the
chance of slipping, they do not provide absolute protection against it.